Housing instructions
Why should you fill in an apartment card when moving in? Can I paint the walls of my apartment? Where should I advise my friend to park their car?
On the Instructions page, we have compiled information, instructions and tips for applying for and living in Soihtu’s housing location. See also our FAQ page for frequently asked questions.
Payments
Certificate of Housing
If you need a certificate from your accommodation, please contact the rent secretary via email vuokrat@soihtu.fi. Define the details your university or other authorities need and we will send you the certificate via email in 2-5 working days. Please...
Complaints
Sometimes you might face situations where everything doesn't go as smoothly as it should. In those situations, you have the possibility to make a complaint to Soihtu. The complaint has to be made in writing within reasonable time, and it will be...
Difficulties with rent payment
Here you can find information about how Soihtu is processing with unpaid rents. It usually is a process during which we try to reach the tenant repeatedly providing opportunities and advice to solve the situation. Our rent secretaries and tenant...
Furniture fee
If you are living in the furnished room of Soihtu's shared apartment (Student Village's buildings M, N, Q, R and S) or in the furnished studio of Kortepohja Village's building E, a furniture fee is charged monthly in connection with your rent. The...
Parking places
Parking is allowed only on the marked car parks. The parking places of Soihtu will be rented in the eParking system. A parking fee will be paid in the eParking system as well. If you want to rent a parking place, you must first apply for the right...
Paying rent
Every tenant is personally responsible for their rent payments. The rent must be paid by the 6th day of each month. In order for your payments to be entered right, make sure you are using the correct reference number when making the payments. You...
Payment service TransferMate
For paying deposits and other housing costs, our customers and tenants can use the payment service TransferMate. The service is meant for tenants coming outside EU and EEA countries since the service is free for them. However, your bank may charge...
Price list for damages and services
Tenants will be charged according to this price list if they have lost or broken items related to the apartment, or broken or mistreated the apartment in their control. Measures which aren't mentioned in this price list are charged according to...
Rent
As a tenant of Soihtu your rent includes electricity, water, Soihtu’s broadband connection, use of laundry rooms, common sauna turns and use of the studying spaces and the gym in Rentukka building. NB: The rent for Soihtu Korttelikylä (address...
Tenant Advisor
At Soihtu, we have our own tenant advisor who you can contact if you encounter challenges regarding residential issues. Our tenant advisor can support you with a bit more challenging problems regarding your tenancy. When you need advice and help...
The deposit
JYY has not been collecting security deposits from new Soihtu tenants for contracts from 1 January 2022 onwards. This applies to contracts starting on 1 January 2022 or later, in cases where the apartment offer has been sent to the applicant on 1...
The service fee
The service fee will also be charged for contract changes requested by the tenant according to the price list. You can see the service fee on your rent invoice. The service fee covers part of the costs that form when making changes to the...