Complaints
Sometimes you might face situations where everything doesn’t go as smoothly as it should. In those situations, you have the possibility to make a complaint to Soihtu. The complaint has to be made in writing within reasonable time, and it will be replied within two weeks. The possible refund will be given to your next rent.
If you want to make a complaint about your neighbor or any other disturbance in your apartment building, do not fill in this form. In that case, kindly fill in the Disturbance report form.
The apartments are inspected after the previous tenant has moved out but sometimes the new tenant starts moving in before the inspection, or it might have been a while since the previous tenant has moved out. All the flaws and defects have to be entered into the apartment card. If it is necessary to clean or repair something urgently, please contact Soihtu Facility Services. They have to be contacted also if flaws turn up later on when living in the apartment.
If your apartment is in a bad condition or hasn’t been cleaned or some other services concerning the apartment are not right, you can send a complaint to us via form below. Explain your complaint thoroughly – you can also attach photos as proof.
Please note the noise caused by a construction site isn’t a cause for a refund.
Soihtu Facility Services is responsible for apartment inspections in all Soihtu’s housing locations. The tenant who is moving out will receive an email when the inspection is done. The message mentions if deficiencies with the condition of the apartment or cleaning are found. Notice, that all of these faults will not automatically be invoiced from the tenant, as some of them might be normal wear and tear.
If you disagree with the deficiencies that has been invoiced from you, you can write a complaint about the apartment inspection using the form below. A complaint must always be done within reasonable time to Soihtu Facility Services.
If you feel something other than the condition of your apartment has caused you unreasonable harm or disadvantage, send your complaint to Soihtu Housing using this form below. Explain your complaint thoroughly (you can attach photos or previous emails) and tell what would be a reasonable refund in this case.
If you believe you have received an incorrect or unjustified invoice or a payment reminder (e.g. for a sauna reservation or door opening), please contact Soihtu Rents directly. Please note that if the invoice you consider unjustified concerns cleaning costs, submit a complaint using the form below (in that case, select Apartment inspection or cleaning invoice as the subject).
See also:
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