Tenant Advisor
At Soihtu, we have our own tenant advisor who you can contact if you encounter challenges regarding residential issues.
Our tenant advisor can support you with a bit more challenging problems regarding your tenancy. When you need advice and help with prolonged rent payment difficulties, a neighbour’s recurrent disturbing or other life management issues regarding tenancy, you can contact our tenant advisor.
With the tenant advisor’s help even the most challenging situations can be solved and you will be guided to other services if necessary.
When to contact the tenant advisor?
Tenant advisory is a low-threshold service and you can contact Soihtu’s Tenant advisor by email or by calling for example in the following situations:
- Prolonged rent payment difficulties and challenges in the jungle of grants.
- Prolonged disturbance situations and arguments with neighbours.
- Challenges with keeping your apartment clean and tidy.
Contact:
More News
Supporting tenants in their everyday lives
When tenants contact Soihtu Housing’s customer service, they are very likely to speak with service advisor Anna-Leena Kauppila, who is primarily responsible for housing customer service. Move-in days set the pace The busiest days...
An oasis by the city
Jenna Simonen, who in 2026 is responsible for Academic and International Affairs in the JYY board, finds peace in nature – especially at the Korkeakoski waterfall. Located just a couple of kilometres from the centre of Jyväskylä, it is an...
Student exchange in a city within a city
Hugo Garcia travelled from southern France to Kortepohja in February 2025 for his student exchange. ”I’ve lived near the Mediterranean coast and, therefore, it felt quite cold but the human body adapts well to all kinds of environments”, Hugo...