Paying rent
Every tenant is personally responsible for their rent payments. The rent must be paid by the 6th day of each month. The liability to pay the rent begins on the same day as the term of lease begins according to the lease.
Rent invoices are sent via email when a rent agreement begins, before rent increase and once a year (in December). All rents mentioned on the invoice are paid with the same invoice. In other words, you won’t receive a separate rent invoice for each month. If you want to, you can also pay several rents at once.
In order for your payments to be entered right, make sure you are using the correct reference number when making the payments. Your reference number starts with “80-” when paying rent. If you are paying a deposit, the reference number starts with “70-“. If someone else pays your rent, please make sure that they use your reference number when making the payment.
You can check your payments at Tenant’s page anytime or print out your rent invoice. Please note, that if your overdue payments have been transferred to the debt collection (Intrum), the balance is not visible on Tenant’s Page.
As a tenant of Soihtu your rent includes electricity, water (most locations), Lounea’s broadband connection, use of laundry rooms, common sauna turns and use of the studying spaces and the gym in Rentukka building. In apartments where water is not included, a water advance is paid. Water fees are adjusted every four (4) months according to actual consumption.
Note! The rent for Soihtu Korttelikylä and some of the buildings of the Student Village (A, B, E, U) does not include water. In addition to the rent, a water fee is charged by the number of tenants. Water fees are adjusted every four (4) months according to actual consumption.
Rest of the studio apartments’ rent includes a water fee for one person. If a tenancy agreement will be made for two persons another water fee will be added to the rent.
Furnished rooms in shared apartments in the buildings H, J, M, N, Q, R and S: a furniture fee is charged monthly in connection with your rent. The furniture fee is itemised in the rent invoice.
Furnished studios in the building E: a furniture fee is charged monthly in connection with your rent. The furniture fee is itemised in the rent invoice.
Furnished studios in the buildings A and C: the furniture fee is included your rent and it is not itemised in the rent invoice.
Rent payment methods
Make a payment, for example, at your online bank or by visiting your bank. You will find your monthly rent, your personal reference number (starts with “80-“) and JYY’s account number on your rental invoice. If you are paying from a non-Finnish bank account, please write the reference number in the message field. This is our most used payment method.
TransferMate payment service is intended for tenants who come from outside the EU and EEA countries, and for whom the use of the service is free. However, your bank may charge you for using the service, so please verify this with your bank. Other tenants can also use the service, but for them, TransferMate charges a service fee. When using TransferMate, you can’t add a reference number to the payment, but that doesn’t matter, because the payment is targeted based on the tenant’s name. The service can also be used to pay rents on behalf of someone else, but only if the payment is made under the tenant’s name you are paying rent for.
The transfer takes about a week to be entered into your rents. Please note that TransferMate cannot be used to pay bills already transferred to the collection company.
You can also pay with other online payment services. Wise and Revolut, for example, are popular among our tenants. Please note, that these services might not be free to use.
Problems in paying rent?
If the problems you are facing are due to the banking services you use, please contact your bank first to solve the issue. Also contact the rent control if there is a possibility of your rent being delayed. If you use automatic bank payments, remember to renew your payment every year so that your rent payment is not interrupted when the automatic payment ends.
If your rent payment issues are financial, we can try to alleviate your situation temporarily, for example by postponing the payment date with a payment agreement. Kindly contact rent accountant as soon as possible. Note! You need to contact us before the rent expires, 6th of each month!
If you have problems with TransferMate or other payment services, please contact the service provider.
Only payment methods mentioned above are available at the moment. Kindly notice, that we do not accept cash or card payments. If you are unable to pay your rent using any of the above methods, could you ask your friend or family to pay the rent on your behalf, using the above methods of payment? The payer should remember to use your personal reference number.
If you accidentally paid your rent in double, contact rent accountant. We recommend that the extra rent can be transferred to be used for your next month’s rent. Otherwise, please provide your account number for a refund and message vuokrat@soihtu.fi, after informing us your bank details.
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