Housing instructions

Why should you fill in an apartment card when moving in? Can I paint the walls of my apartment? Where should I advise my friend to park their car?

On the Instructions page, we have compiled information, instructions and tips for applying for and living in Soihtu’s housing location. See also our FAQ page for frequently asked questions.

Keys

Door opening, spare key

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You can call for a door opening that is subject to charge by calling the on-call number any time of day. Notice, that the same price list is valid, if you need a door opening to a common room. Door openings are handled by Soihtu Facility Services...

Key box

As a tenant of Soihtu you can pick up your keys from our key box. You can ask your keys to be left in the key box by using the Key box request survey. The survey can be found via Tenant's Page or on the Welcome e-mail we have sent you. Kindly...

Lost & Found

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If you find lost & found items from Soihtu's housing locations, we kindly ask you to deliver them to the police station in Jyväskylä, as it is stated in the law. We do not take in any lost & found items, but if we end up receiving them,...

Lost key

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If you lose your keys, visit our customer service. The lost key will be charged from you. At the same time, you can get a new key. Please note that a lost key will be charged from you the latest when you move out even though you could manage...

Picking up the keys

In accordance with good rental practice, we will hand over one apartment key and one spare key to the tenant when moving in. If more than one tenant lives in the same apartment, everyone gets their own key, and you also a shared spare key. In some...

Price list for damages and services

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Tenants will be charged according to this price list if they have lost or broken items related to the apartment, or broken or mistreated the apartment in their control. Measures which aren't mentioned in this price list are charged according to...

Renewal of the key cards

The key cards (magnetic stripe key cards and contactless key cards) are valid for a limited time after which the keys have to be renewed by the tenant or changed to new ones (at the service point of Soihtu Housing), depending on the type of the key...

Returning the keys

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The keys must be returned the latest on the working day that follows the last day of your tenancy agreement by 12 pm. The keys can be returned to the mailbox of Soihtu Housing (Vehkakuja 2 B) or to our customer service within the normal opening...

Saunas

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There are public sauna turns for all our tenants in all our housing locations. The sauna in building A is also available to the users of Rentukka gym. If you want to have a sauna by yourself, you can reserve your own weekly sauna turn. On this page...

Types of keys

There are different keys in use for Soihtu’s buildings. Keys are a tenants’ responsibility so take good care of your own keys. If you need a door opening, call Soihtu Facility Services. Student Village Contactless key card with...

Using a master key to enter an apartment

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Regarding entering an apartment, Soihtu always follows the obligation to notify that is demanded by the Act on Residential leases. When filling in a maintenance request a tenant can give permission to the maintenance staff to enter the apartment...

Village Key

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As a Soihtu tenant you will get a Village Key, which you can use for most of Rentukka's facilities and other common rooms. In some of the housing locations the contactless key card is also your apartment key. You will get the key from Soihtu Housing...