Payment service TransferMate
For paying deposits and other housing costs, our customers and tenants can use the payment service TransferMate. The service is meant for tenants coming outside EU and EEA countries since the service is free for them. However, your bank may charge you for using the service, so please verify this with your bank. Citizens of EU and EEA countries can also use the service but TransferMate charges a service fee from them. Please pay attention to banking days (from your account to TransferMate and from TransferMate to Soihtu) when using the service so that they payment is recorded by the due date.
Please note that the reference number from the invoice cannot be used when paying with TransferMate. You can pay without the reference number.
If you pay your deposit with TransferMate paying service our purpose is to return your deposit via TransferMate when you someday will leave Soihtu. At that point, you need to provide a document of your original payment (e.g. a screenshot of your transaction or a bank statement). Please save it now. You don’t have to send it to Soihtu. TransferMate will ask for the document when returning the deposit.
If you have questions about usage of the service, you can contact TranferMate’s customer service of your home country or Ireland. In case you have questions regarding other issues with rent payments you can contact Soihtu Rents, vuokrat@soihtu.fi.
You can’t use the service to pay invoices of the debt collection company Intrum Oy, but you have to pay their invoices to their account in some other way.
Please, don’t pay your Student Union membership fee with the link meant for accommodation costs. You can find a link for membership fee below.
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More News
Reforms to services
Soihtu wants to offer its customers the smoothest possible customer service experience. Starting in September, you can book a personal service appointment at the Housing Service Point through the online booking system.
When you move out, return the keys as instructed – this ensures the next tenant can move in on time
We instruct the tenant to return the keys on time to ensure the new tenant's move goes as smoothly as possible. The compensation price list now includes charges for incorrect and late key returns.
August apartments offered
All apartments available at the beginning of August have now been offered, and most have already had tenancy agreements signed. Individual apartments or shared rooms may still become available at the beginning of August if someone declines their apartment offer.