Housing instructions

Why should you fill in an apartment card when moving in? Can I paint the walls of my apartment? Where should I advise my friend to park their car? On the Instructions page, we have compiled information, instructions and tips for applying for and living in Soihtu’s housing location.

Issues

Complaints

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Sometimes tenants face situations where everything doesn't go as smoothly as it should. In those situations, the tenant has the possibility to make a complaint. The complaint has to be made in writing within reasonable time, and it will be replied...

COVID-19 instructions

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To prevent spreading of the coronavirus, we kindly ask all of our tenants to follow general instructions concerning the global pandemic. On this page, we have gathered some instructions that might become handy, if you would need to stay in...

Difficulties with paying rent

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Here you can find information about how Soihtu is processing with unpaid rents. It usually is a process during which we try to reach the tenant repeatedly providing opportunities and advice to solve the situation. Our rent secretaries and tenant...

Disturbance Report

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If your neighbour’s disturbing life is recurring despite a kind remark, you can fill in the disturbance report below.  The disturbance report must include the apartment number and the...

Disturbances

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From time to time, disturbances are also a part of everyday life, especially when living in an apartment building. Living in an apartment building requires, however, common understanding of rules and tolerance. The Public order Act in the...

Eviction process

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Eviction is a legal process that a landlord has to resort to when a tenant’s lease has expired but the resident has not moved out of the apartment by the agreed date. The lease may have terminated either due to the tenant's own termination or the...

General Housing Rules of Kortepohja Student Village

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APARTMENTS Silent hours between 23 pm – 7 am.Apartments need to be cleaned and maintained properly. Non-functioning radiators, water leaks and other damage to water pipes and cords must be reported immediately to the maintenance.Each apartment...

Heating

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The heating in all of Soihtu's buildings is controlled automatically according to the outside temperatures. The system measures the outside temperature continuously and channels the heating into the radiators accordingly. The water-circulating...

Internet connection isn’t working

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If your computer doesn’t connect to the network, check our instructions on how to start using the broadband connection. On our support site, there are solutions for most common problems regarding the internet connection. If the instructions...

Lost & Found

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If you find lost & found items from Soihtu's housing locations, we kindly ask you to deliver them to the police station in Jyväskylä, as it is stated in the law. We do not take in any lost & found items, but if we end up receiving them,...

Lost key, new key, door opening

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If you lose your keys, contact our customer service. The lost key will be charged from you and you can pay for that at our customer service with a bank/credit card. At the same time, you can get a new key. Please note that a lost key will be...

Needed repair work, maintenance requests

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If there are things that need repairing in your apartment, you can inform Soihtu Facility Services by filling in a maintenance request. By filling in the form you make a maintenance requests directly to our online maintenance record...