Maintenance request in housing locations of Soihtu
Once in a while, something in an apartment breaks down or suddenly doesn’t function anymore. That is when you should fill in a maintenance request. In the housing locations of Soihtu Housing, Soihtu Facility Services handles needed repair work.
Some of the tasks are on tenant’s responsibility, so kindly get familiar with them by going through the list on our Housing instructions.
Maintenance request
Soihtu Facility Services handles the maintenance requests in order of urgency.
Instructions for Submitting a Maintenance Request:
- Please specify the location of the issue and describe it as accurately as possible. Note that allowing the use of a master key can speed up the repair process. If you have a pet, it is recommended not to allow the use of the master key.
- Submit a separate report for each issue. If necessary, you can submit multiple reports. A photo often illustrates the situation better than text alone, so please attach one or more images if possible. Adding a video is currently not supported.
- When submitting your request, please ensure your contact information is correct. This allows maintenance personnel to contact you if needed before visiting your apartment.
- If the issue is urgent, please contact the maintenance company or the emergency number directly.
- You can also submit a maintenance request for any deficiencies or faults observed in common areas (e.g. a burnt-out hallway light, insufficient cleaning, or a broken washing machine in the laundry room).
- Please also review the Responsibilities of taking care of the apartment carefully to see which tasks are the resident’s responsibility.
- Your report is submitted directly to the property management system, where tasks are directed to the appropriate service providers.
Call to Soihtu Facility Services
- if you have lost your keys and can’t get into your apartment. Notice that you will be invoiced for the door opening.
- there is a fault in your apartment that requires repairing immediately, and that can cause acute damage for housing (for example a broken fridge).
- there is a fault in your apartment that requires repairing immediately and can cause damage to the whole property (leakage, broken front door or window).
Regarding urgent matters you can reach the facility services at all times.
Service Response Times for Different Property Maintenance Tasks
1. Damage Cases
– Property maintenance responds immediately
– Sudden property damage: water, fire, electricity, storm, others
– In dangerous situations, always call the general emergency number 112
2. Deficiencies Significantly Affecting Living Conditions
– Property maintenance responds the same day
– Broken windows and exterior doors, plumbing fixture failures, appliance breakdowns
3. Deficiencies Affecting Living Conditions
– Property maintenance responds within two weeks
– Problems with cabinets and interior doors, surface damage, fogging windows
4. Non-Urgent Repairs
– Within two months
– Cosmetic improvements and minor defects that do not affect safety or usability