Maintenance request and damage report Kortepohja and Vehkakuja
Once in a while, something in an apartment breaks down or suddenly doesn’t function anymore. That is when you should fill in a maintenance request. In the housing locations of Soihtu Housing, Soihtu Facility Services handles needed repair work.
Use the electronic maintenance request form when the fault is not urgent
Soihtu Facility Services gets all the needed information on the maintenance request and will come to do the repair work as soon as possible.
In case the fault requires attention immediately (for instance a leak in the bathroom or kitchen), you should contact the facility services immediately by calling.
As a tenant you can also fill in a maintenance request regarding defects or faults in common rooms (for instance a light bulb that has burned out in a hallway or a broken laundry machine in a laundry room).
The Corona pandemic occasionally affects also the maintenance services. See the current chances in maintenance services the updating article (link to soihtu.fi article).
Fill in a maintenance request here.
Make sure you fill in the correct phone number – you will be contacted via phone call before the apartment is entered.
Use the telephone service number of Soihtu Facility Services +358 10 524 8315
- if you have lost your keys and can’t get into your apartment.
- there is a fault in your apartment that requires repairing immediately, and that can cause acute damage for housing (for example a broken fridge).
- there is a fault in your apartment that requires repairing immediately and can cause damage to the whole property (leakage, broken front door or window).
Regarding urgent matters you can reach the facility services at all times.