Door opening, spare key
You can call for a door opening that is subject to charge by calling the on-call number any time of day. Notice, that the same price list is valid, if you need a door opening to a common room.
Door openings are handled by Soihtu Facility Services on working days from 7 am to 3.30 pm (price 20€, Note! 25 € from 1.3.2024 onwards) and on other times they are handled by K2 Turvapalvelut (price 50€, Note! 60 € from 1.3.2024 onwards). The phone number is always +358 10 524 8315 (8,35 cent / call + 16,69 cent /min).
You will get the invoice for the door opening to your email afterwards.
- If you don’t need the door opening you ordered, call the same number to cancel it. If you don’t cancel it, we will charge you the normal price for door opening.
- Wait for the door opener within eyesight of the door. The ordered and uncancelled door opening will be charged, if the tenant cannot be reached.
Spare key
In accordance with good rental practice, we will hand over the keys to the tenant when he or she moves in.
- If more than one tenant lives in the same apartment, everyone gets their own key, and you also get a shared spare key.
- At the tenant’s request, we can make a reasonable number of additional keys for an extra fee (1 key / tenant).
- If you have not got a spare key when moving in, you can pick one up from the Housing service point during its opening hours or agree with our customer service to pick it up from the Soihtu Housing key box.
Please also remember to take good care of your keys. We will always charge the tenant for lost keys or key cards.
See also:
More News
Reforms to services
Soihtu wants to offer its customers the smoothest possible customer service experience. Starting in September, you can book a personal service appointment at the Housing Service Point through the online booking system.
When you move out, return the keys as instructed – this ensures the next tenant can move in on time
We instruct the tenant to return the keys on time to ensure the new tenant's move goes as smoothly as possible. The compensation price list now includes charges for incorrect and late key returns.
August apartments offered
All apartments available at the beginning of August have now been offered, and most have already had tenancy agreements signed. Individual apartments or shared rooms may still become available at the beginning of August if someone declines their apartment offer.