Unfortunately from time to time, disturbing noise can be a part of everyday life, especially when living in an apartment building. Therefore, living in an apartment building requires rules and tolerance for noises coming from the neighbor’s apartment.
The Public order Act in the Finnish law is followed in all Soihtu’s housing locations, and no one may unnecessarily cause disturbance with their behaviour or in any other way so that living is as comfortable as possible for everyone. The official silence hours are between 11 pm – 7 am and should be carefully observed.
Remember that as a tenant you are responsible for making sure your guests follow the common rules and regulations both inside your apartment and in the common areas.
If you find that your neighbour’s way of life disturbs your living repeatedly, try to talk with the person in question first. It may be that the person in question has not known that s/he has caused disturbance.
In case the disturbance continues, contact service number of Soihtu Facility Services (+358 10 524 8315) so that the nature and source of the disturbance can be confirmed by a guard. A guard can note the tenant about the disturbance or consider, if it is necessary, to call the police. Also contact the service number to call in the guard, in case you notice disturbance or trespassers inside the building or in any common areas or spaces.
When the disturbance is serious (e.g. threat of violence, substances) turn to the police right away so that they can calm the situation quickly. In the end, issues regarding safety and order are the authorities responsibility to handle, and everybody has a right to call out the police. The emergency number for the police is 112. After calling the police, please inform the maintenance team also so that the landlord/lessor also knows about the serious disturbance that has required the police to visit. Please consider that the police do not inform the lessor about their possible visits.
You can fill in a disturbance report of a repeated disturbance to the service point of Soihtu Housing.
Smoking is not allowed in Soihtu’s apartments nor balconies. If you suspect that one of your neighbors is smoking indoors or on the balcony and you know which apartment the smoke is coming from, you can fill in an online disturbance report.
However, in most cases the source of the odor is difficult to locate. Sometimes the odor is carried along the air conditioning from outdoors, if somebody is smoking right next to the apartment building. If you don’t know where the smoke is coming from, you can send an e-mail to the Housing service point (email@example.com) and we can approach all the tenants of the building with a common message, reminding everyone of the Terms and conditions of the lease agreement and the General housing rules.
If possible, you can kindly point this out to your neighbor. If the situation is very difficult and it is not possible to contact your neighbor or a friendly reminder does not calm the situation, you can contact the security guard (Facility services phone number). The guard can calm down the situation down and pass this information on to the landlord. You can make a damage report for repeated disturbance (see below).
The landlord has no right to “give” an eviction. Eviction is a legal process that a landlord can apply for when a tenant’s lease has expired but the tenant has not moved out of the apartment by the agreed date. The lease may have ended either due to the tenant’s own termination or the landlord may have terminated the lease. You can read more about the grounds for terminating the lease from the Act on Residential Leases.
However, in verified disturbance cases, the landlord may give the tenant a written warning of terminating the tenancy agreement. The disturbance must be proven either by a written disturbance report or by a report of the guard’s visit. After the warning, by law, the tenant must be given the opportunity to improve their habits. Highly reprehensible conduct may result in immediate termination of the lease without warning, but such cases are very exceptional.
Firstly, we recommend that you contact your neighbor directly. It is likely that your neighbor does not know his/her dog is barking while your neighbor is not at home. However, if the situation persists despite a kind notice and the barking is repeated, you can fill in a disturbance report (see below).
You can ask the matter directly or call a security guard if you suspect there is a need for it. You can call the security guard from the Facility services number 24/7.
If your neighbour’s disturbing life is recurring despite a kind remark, you can fill in the disturbance report.
General Housing Rules of the Student Village
Living in an apartment building requires common rules and a good dose of tolerance. The Student Village is subject to the law of public order. The resident is also responsible for complying with the laws and regulations regarding his or her guests, both in the apartment and in the common areas.
Remember to follow the driving directions indicated by traffic signs in the Student Village. It should be noted that driving in the Student Village is only allowed for compelling reasons, for instance when moving in and out and for maintenance.
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