Mail delivery and parcel machine (PostNord)
It is the tenant’s responsibility to file a moving notice every time they move, therefore Soihtu is not responsible for the previous tenant’s mail.
If you don’t want the post office to distribute ads, you can attach a tidy “Ei mainoksia” (No advertisements) sticker to your mailbox. The stickers are installed for you in the building E of the Kortepohja Student Village and in Soihtu Korttelikylä. If you want advertisements, cover the sticker neatly.
PostNord Lähiboksi machine is located outside, next to the entrance of Lillukka – tenants can use for receiving and sending parcels. The machine is available in accordance with the service providers’ instructions, and feedback regarding it needs be addressed to PostNord’s customer service channel.
What to do if I receive mail that is meant for another person?
From time to time, it happens that the previous tenant has forgotten to file a moving notice and their mail may ends up in your mailbox. If you receive mail addressed to another person, follow these instructions by Posti:
- Do not open the letter.
- Write on top of the envelope “Does not live in this address” or “Wrong address”.
- Bring the envelope to the closest post office or Posti’s orange mail box, which you can usually find next to markets.
More News
Supporting tenants in their everyday lives
When tenants contact Soihtu Housing’s customer service, they are very likely to speak with service advisor Anna-Leena Kauppila, who is primarily responsible for housing customer service. Move-in days set the pace The busiest days...
An oasis by the city
Jenna Simonen, who in 2026 is responsible for Academic and International Affairs in the JYY board, finds peace in nature – especially at the Korkeakoski waterfall. Located just a couple of kilometres from the centre of Jyväskylä, it is an...
Student exchange in a city within a city
Hugo Garcia travelled from southern France to Kortepohja in February 2025 for his student exchange. ”I’ve lived near the Mediterranean coast and, therefore, it felt quite cold but the human body adapts well to all kinds of environments”, Hugo...