Housing instructions
Why should you fill in an apartment card when moving in? Can I paint the walls of my apartment? Where should I advise my friend to park their car?
On the Instructions page, we have compiled information, instructions and tips for applying for and living in Soihtu’s housing location. See also our FAQ page for frequently asked questions.
Issues
Complaints
Sometimes you might face situations where everything doesn't go as smoothly as it should. In those situations, you have the possibility to make a complaint to Soihtu. The complaint has to be made in writing within reasonable time, and it will be...
Difficulties with rent payment
Here you can find information about how Soihtu is processing with unpaid rents. It usually is a process during which we try to reach the tenant repeatedly providing opportunities and advice to solve the situation. Our rent secretaries and tenant...
Disturbance Report
If your neighbour’s disturbing life is recurring despite a kind remark, you can fill in the disturbance report below. The disturbance report must include the apartment number and the...
Disturbances
Unfortunately from time to time, disturbing noise can be a part of everyday life, especially when living in an apartment building. Therefore, living in an apartment building requires rules and tolerance for noises coming from the neighbor's...
Door opening, non-functioning or lost key card, spare key
If you lose your key, you can pick up a new one from the Soihtu Housing service point or arrange for it to be collected from the Soihtu Housing key box. You will be charged for the lost key according to our price list for damages and...
Eviction process
Eviction is a legal process that a landlord has to resort to when a tenant’s lease has expired but the resident has not moved out of the apartment by the agreed date. The lease may have terminated either due to the tenant's own termination or the...
General Housing Rules of Kortepohja Student Village
APARTMENTS Silent hours between 23 pm – 7 am. Apartments need to be cleaned and maintained properly. Non-functioning radiators, water leaks and other damage to water pipes and cords must be reported immediately to the maintenance. Every...
Lost & Found
If you find lost & found items from Soihtu's housing locations, we kindly ask you to deliver them to the police station in Jyväskylä, as it is stated in the law. We do not take in any lost & found items, but if we end up receiving them,...
Mail delivery and parcel machine (PostNord)
It is the tenant's responsibility to file a moving notice every time they move, therefore Soihtu is not responsible for the previous tenant's mail. If you don't want the post office to distribute ads, you can attach a tidy "Ei mainoksia" (No...
Maintenance requests
If there are things that need repairing in your apartment, you can inform Soihtu Facility Services by filling in a maintenance request. By filling in the form you make a maintenance requests directly to our online maintenance record...
Price list for damages and services
Tenants will be charged according to this price list if they have lost or broken items related to the apartment, or broken or mistreated the apartment in their control. Measures which aren't mentioned in this price list are charged according to...
Responsibilities of taking care of the apartment
Repairs and the work of Soihtu Facility Services both indoors and outdoors are Soihtu's responsibility when they follow the usual wear and tear of the apartment. If the tenant or an outsider causes the need for the repairs or maintenance, the tenant...