Key box
As a tenant of Soihtu you can pick up your keys from our key box. The key boxes are located in the lobbies of Ilokivi (Keskussairaalantie 2) and Rentukka (Taitoniekantie 9). When you receive the PIN code, you will receive the address of the key box at the same time.
Please note that at the beginning of the tenancy agreement, the keys can be picked up no earlier than 12.00 on the starting date of the agreement.
Keys for tenants moving in will be placed in the key box by 16.00 without a separate request, unless otherwise stated, on the first day of the tenancy agreement. You will receive a PIN code via SMS and email once your key is ready for pickup.
You can also collect your keys from Soihtu service point, according to opening hours. Note, that keys can’t be collected before 12.00 (noon) on the first day of your tenancy agreement.
You can order the key you need to the key box by filling out the electronic key order form, which can be found on your Tenant’s Page and the My Soihtu page.
Please submit the key order form no later than 12:00 PM on the day before the pickup date. Note that we do not process key pickup requests on weekends or public holidays.
Armenia
Benin
Cambodia
Cameroon
Canada
China
Congo
Cuba
Ethiopia
Ghana
Indonesia
Iran
Ireland
Jordan
Kazakhstan
Kenya
Kuwait
Lesotho
Mozambique
Myanmar
New Zealand
Nigeria
North Macedonia
Oman
Philippines
Qatar
Romania
Russia
Saudi Arabia
Serbia
Singapore
Slovenia
South Sudan
Sri Lanka
Sudan
Syria
Tanzania
Thailand
Timor-Leste
Turkey
UAE (United Arab Emirates)
Uganda
USA (United States of America)
Uzbekistan
Vietnam
How to pick up your keys from the key box:
- Make a key box request no later than 12 (noon) on the day before the pickup date – you can do that as soon as you know your arrival date. However, note that we do not process key box requests on weekends and public holidays.
- You will get a notification via SMS and email where you can find your PIN code and the address of the key box. You will receive the code when the key is available for pick up. If the date is on the weekend or holiday, you will receive the code latest on the previous working day. Keys must be collected within seven days. Please take this into account when considering the date to pick up the keys.
- Use your PIN code for the front door and the key box.
- Check the keys in the envelope. There should be the same amount of keys as mentioned in the text message. If something is missing, please contact our customer service on the next day at the latest.
- Lock the key box and the main door of the building carefully when leaving.
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