Picking up the keys
In accordance with good rental practice, we will hand over one apartment key and one spare key to the tenant when moving in. If more than one tenant lives in the same apartment, everyone gets their own key, and you also a shared spare key. In some apartment buildings there is separate keys for post lockers and common rooms.
Please note that your tenancy agreement must be signed before picking up the keys.
When?
You can pick up the keys to your apartment earliest on the first working day of your tenancy agreement at 12 pm. This means that if your tenancy agreement starts on a weekend or holiday, you won’t get the keys until the next business day, because the previous tenant is legally entitled to keep the keys until then.
Where?
Key box
The easiest way to pick up the key is to order them to a key box. The key box is located in the lobby of the Soihtu Housing service point (Vehkakuja 2 B) and can be accessed with a PIN code 24/7. You can order your keys for the key box using a separate order form (link in the Welcome e-mail or at Tenant’s Page). Please note that the form must be filled out no later than 3 business days before the requested pickup and that we are not able to put them in the box before the previous tenant has returned them (earliest on the 1st working day, after 12 pm). You will receive a PIN code to the locker when they are available in the locker and you will have 7 days to pick up them.
Check the video below to see, how the key pick up from the key box works!
Soihtu Housing service point
If you want, you can also pick up the keys from Soihtu Housing service point during our opening hours. When picking up the keys from the service point, you must have a valid picture ID with you. If you want to, you can authorize someone else to pick up the keys for you. It’s easy to do that on Tenant’s Page – when you have logged in, you can write us a message telling the name and birth date/personal identity code of the person who’s coming to pick up the keys.
More News
Reforms to services
Soihtu wants to offer its customers the smoothest possible customer service experience. Starting in September, you can book a personal service appointment at the Housing Service Point through the online booking system.
When you move out, return the keys as instructed – this ensures the next tenant can move in on time
We instruct the tenant to return the keys on time to ensure the new tenant's move goes as smoothly as possible. The compensation price list now includes charges for incorrect and late key returns.
August apartments offered
All apartments available at the beginning of August have now been offered, and most have already had tenancy agreements signed. Individual apartments or shared rooms may still become available at the beginning of August if someone declines their apartment offer.