Picking up the keys
In accordance with good rental practice, we will hand over one apartment key and one spare key to the tenant when moving in. If more than one tenant lives in the same apartment, everyone gets their own key, and you also a shared spare key. In some apartment buildings there is separate keys for post lockers and common rooms.
Please note that your tenancy agreement must be signed before picking up the keys.
When?
You can pick up the keys to your apartment earliest on the first working day of your tenancy agreement at 12 pm. This means that if your tenancy agreement starts on a weekend or holiday, you won’t get the keys until the next business day, because the previous tenant is legally entitled to keep the keys until then.
Where?
The easiest way to pick up the key is to order them to a key box. The key boxes are located in the lobby of Ilokivi (Keskussairaalantie 2) and Rentukka (Taitoniekantie 9) and can be accessed with a PIN code 24/7. You can order your keys for the key box using a separate order form (link in the Welcome e-mail or at Tenant’s Page).
Please fill out the form no later than 12:00 noon on the day before the pickup date. However, note that we do not process key box requests on weekends and public holidays. You will receive a PIN code to the locker when they are available in the locker and you will have 7 days to pick up them.
During the busiest moving months (January and August-September), the key box may be crowded, in which case we cannot guarantee that all keys will fit in the key box. This is why it is important to make a request well in advance!
Check the video below to see, how the key pick up from the key box works. Note, that the location of the key box has changed.
You can also pick up the keys from Soihtu Housing service point during our opening hours or by booking an appointment. When picking up the keys from the service point, you must have a valid picture ID with you. If you want to, you can authorize someone else to pick up the keys for you. It’s easy to do that on Tenant’s Page – when you have logged in, you can write us a message telling the name and birth date/personal identity code of the person who’s coming to pick up the keys.
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