Lost key, new key, door opening

If you lose your keys, contact our customer service. The lost key will be charged from you and you can pay for that at our customer service with a bank/credit card or you can get an invoice. At the same time, you can get a new key. Please note that a lost key will be charged from you the latest when you move out even though you could manage without a new key until then. 

If necessary, you can call for a door opening that is subject to charge by calling the on-call number any time of day. Door openings are handled by Soihtu Facility Services on working days from 7am to 4pm (price 20€) and on other times they are handled by guard company KST (price 50€). You will get the invoice for the door opening to your email afterwards.  

If you don’t need the door opening you ordered, call the same number to cancel it. If you don’t cancel it, we will charge you the normal price for door opening.

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