Internet connection isn’t working

If your computer doesn’t connect to the network, check our instructions on how to start using the broadband connection.

On our support site, there are solutions for most common problems regarding the internet connection. If the instructions aren’t of help, contact the support via Soihtu’s broadband support form.

When contacting the IT support describe the problem as precisely as you can. Remember to mention your contact information (also building and apartment number).

Mention on your message:

You can always ask Soihtu’s chatbot for help. If the matter is not solved, don’t hesitate to fill in the support request.

A known issue

Some contents in Yle Areena service are not visible via Soihtu Broadband connection due to a problem in Yle’s system. The issue is being resolved.

An article of the issue is being updated at it.soihtu.fi.

More News

The demand for student housing exceeds the amount of available apartments at the moment

, / 27.9.2023

This autumn the demand for student housing is much higher than Soihtu has apartments to offer. Apartments of Soihtu are primarily meant for students. Some of our residential properties are government-subsidized rental apartments (so-called ARA...

Malfunction in the phone service

, / 26.9.2023

Soihtu Housing phone service switchboard has a malfunction, which is why calls are not connected correctly. We are currently investigating the situation. If you can't reach us by phone, kindly contact us via email. The maintenance phone number...

Positive prospects for Soihtu’s new construction project in the Kortepohja Student Village

, , , / 31.8.2023

Soihtu aims for a new building in Kortepohja Student Village to serve e.g. students’ families. The new building will be placed along the Kartanonkuja street, between buildings Q and E. Provided that the new site of Soihtu receives a building permit from the city of Jyväskylä and a start permit from Ara, construction can begin in late autumn 2023.