Internet connection isn’t working
If your computer doesn’t connect to the network, check our instructions on how to start using the broadband connection.
On our support site, there are solutions for most common problems regarding the internet connection. If the instructions aren’t of help, contact the support via Soihtu’s broadband support form.
When contacting the IT support describe the problem as precisely as you can. Remember to mention your contact information (also building and apartment number).
Mention on your message:
- when the problem occurred the first time
- brand and model of your computer
- the name and version of the operating system you use (e.g. Windows 10, Mac OS X Yosemite)
- if your computer is connected to the wall socket and if you are using a router
If the matter is not solved, don’t hesitate to fill in the support request.
A known issue
Some contents in Yle Areena service are not visible via Soihtu Broadband connection due to a problem in Yle’s system. The issue is being resolved.
An article of the issue is being updated at it.soihtu.fi.
More News
Reforms to services
Soihtu wants to offer its customers the smoothest possible customer service experience. Starting in September, you can book a personal service appointment at the Housing Service Point through the online booking system.
When you move out, return the keys as instructed – this ensures the next tenant can move in on time
We instruct the tenant to return the keys on time to ensure the new tenant's move goes as smoothly as possible. The compensation price list now includes charges for incorrect and late key returns.
August apartments offered
All apartments available at the beginning of August have now been offered, and most have already had tenancy agreements signed. Individual apartments or shared rooms may still become available at the beginning of August if someone declines their apartment offer.