Internet connection isn’t working
If your computer doesn’t connect to the network, check our instructions on how to start using the broadband connection.
On our support site, there are solutions for most common problems regarding the internet connection. If the instructions aren’t of help, contact the support via Soihtu’s broadband support form.
When contacting the IT support describe the problem as precisely as you can. Remember to mention your contact information (also building and apartment number).
Mention on your message:
- when the problem occurred the first time
- brand and model of your computer
- the name and version of the operating system you use (e.g. Windows 10, Mac OS X Yosemite)
- if your computer is connected to the wall socket and if you are using a router
You can always ask Soihtu’s chatbot for help. If the matter is not solved, don’t hesitate to fill in the support request.
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