Internet connection isn’t working

If your computer doesn’t connect to the network, check our instructions on how to start using the broadband connection.

On our support site, there are solutions for most common problems regarding the internet connection. If the instructions aren’t of help, contact the support via Soihtu’s broadband support form.

When contacting the IT support describe the problem as precisely as you can. Remember to mention your contact information (also building and apartment number).

Mention on your message:

You can always ask Soihtu’s chatbot for help. If the matter is not solved, don’t hesitate to fill in the support request.

More News

Personnel changes in the Soihtu Housing team – Jenna Pigg to service manager, Anni Pajari to community manager

, / 20.9.2022

There have been changes in Soihtu Housing staff in August and September that are visible to the tenants as well. Soihtu Housing’s personnel are involved in the residents' daily lives both at Soihtu Housing service point in Vehkakuja 2b and at Rentukka info desk in Kortepohja Student Village, where Soihtu Housing staff members work on a rotating shift.

JYY and Soihtu are assessing their biodiversity footprint in cooperation with the School of Resource Wisdom of the University of Jyväskylä

, , / 15.9.2022

The Student Union of the University of Jyväskylä JYY and its Business Unit Soihtu are assessing their carbon and biodiversity footprints. The analysis is carried out by JYU.Wisdom, the School of Resource Wisdom of the University of Jyväskylä.

Village flea market in Lillukka 19.9.

, , / 14.9.2022

The Tenants’ Committee organizes a flea market on Monday 19th September in Lillukka, and if the weather allows, also outside, close to Lillukka. The flea market is open from around 2pm to 7pm, depending on the activity of the sellers and buyers....