Internet connection isn’t working
If your computer doesn’t connect to the network, check our instructions on how to start using the broadband connection.
On our support site, there are solutions for most common problems regarding the internet connection. If the instructions aren’t of help, contact the support via Soihtu’s broadband support form.
When contacting the IT support describe the problem as precisely as you can. Remember to mention your contact information (also building and apartment number).
Mention on your message:
- when the problem occurred the first time
- brand and model of your computer
- the name and version of the operating system you use (e.g. Windows 10, Mac OS X Yosemite)
- if your computer is connected to the wall socket and if you are using a router
If the matter is not solved, don’t hesitate to fill in the support request.
A known issue
Some contents in Yle Areena service are not visible via Soihtu Broadband connection due to a problem in Yle’s system. The issue is being resolved.
An article of the issue is being updated at it.soihtu.fi.
More News
Fiber optic network coming – Terms of tenancy to be updated
Soihtu resident network will be renewed. This change will not incur additional costs for tenants, and the speed of the Internet connection will remain at least at the current level. Due to this change, the terms of tenancy will be updated.
Stop by the POP UP point
Come meet Soihtu’s staff at the Housing POP UP points. On October 10th and 24th, we will be at Rentukka from 12 noon to 3 PM.
Soihtu resident network will be renewed at the turn of 2024-2025
JYY (The Student Union of the University of Jyväskylä) and the Finnish fiber optic company Lounea have agreed on building a network connection for the residents of the Kortepohja Student Village, Soihtu Korttelikylä, and Soihtu...