Internet connection isn’t working
If your computer doesn’t connect to the network, check our instructions on how to start using the broadband connection.
On our support site, there are solutions for most common problems regarding the internet connection. If the instructions aren’t of help, contact the support via Soihtu’s broadband support form.
When contacting the IT support describe the problem as precisely as you can. Remember to mention your contact information (also building and apartment number).
Mention on your message:
- when the problem occurred the first time
- brand and model of your computer
- the name and version of the operating system you use (e.g. Windows 10, Mac OS X Yosemite)
- if your computer is connected to the wall socket and if you are using a router
You can always ask Soihtu’s chatbot for help. If the matter is not solved, don’t hesitate to fill in the support request.
A known issue
Some contents in Yle Areena service are not visible via Soihtu Broadband connection due to a problem in Yle’s system. The issue is being resolved.
An article of the issue is being updated at it.soihtu.fi.
More News
Cultivation boxes available 28.3. onwards
The tenants in Kortepohja Student Village and Soihtu Vehkakuja are able to reserve their own cultivation box free of charge during summer months. There are a total of 20 cultivation boxes in the Student Village (in the courtyard of RS buildings) and...
Soihtu Rents closed 17.3.
Soihtu Rents is closed on Friday 17th of March 2023. We are available next time on Monday the 20th of March...
Tenants’ Info Letter of March
Soihtu Housing tenants receive a newsletter about the current housing topics every month. The newsletter is sent to the e-mail address found in our system and provided by the tenant. Sometimes the e-mail program interprets the info letter as...