Internet connection isn’t working

If your computer doesn’t connect to the network, check our instructions on how to start using the broadband connection.

On our support site, there are solutions for most common problems regarding the internet connection. If the instructions aren’t of help, contact the support via Soihtu’s broadband support form.

When contacting the IT support describe the problem as precisely as you can. Remember to mention your contact information (also building and apartment number).

Mention on your message:

If the matter is not solved, don’t hesitate to fill in the support request.

A known issue

Some contents in Yle Areena service are not visible via Soihtu Broadband connection due to a problem in Yle’s system. The issue is being resolved.

An article of the issue is being updated at it.soihtu.fi.

More News

Tenant’s Info Letter of April

, / 8.4.2024

Tenants of Soihtu receive a newsletter about the current housing topics in Kortepohja Student Village, Soihtu Vehkakuja and Soihtu Korttelikylä every month. The newsletter is sent to the e-mail address found in our system and provided by the...

Tenants’ Info Letter of March

, / 11.3.2024

Tenants of Soihtu receive a newsletter about the current housing topics in Kortepohja Student Village, Soihtu Vehkakuja and Soihtu Korttelikylä every month. The newsletter is sent to the e-mail address found in our system and provided by the...

Tenants’ Info Letter of February

, / 12.2.2024

Tenants of Soihtu receive a newsletter about the current housing topics in Kortepohja Student Village, Soihtu Vehkakuja and Soihtu Korttelikylä every month. The newsletter is sent to the e-mail address found in our system and provided by the...