Soihtu’s broadband connection support request

Fill in this form to request support in connecting to the Internet via the Soihtu’s broadband connection in Soihtu’s housing location.

Soihtu’s broadband connection support request

Soihtu’s broadband connection support request form

  • Personal Info

  • The device you use to browse Internet with

    Describe at least the device you primarily use to browse Internet via Soihtu’s broadband connection.
  • For example: Windows 10, Android, IOS, MacOS….
  • Router information

    If you have a router, fill in its details. Leave this space empty, if it doesn’t apply to you.
  • You can also upload a photo of the sticker in the bottom of the device (the last question on the form)
  • Description of the problem

  • As exactly as possible: when and how the problem occurs, etc.
  • Your network setup

  • If you want, you can upload a photo of the device you are using or another photo which best describes your problematic situation.
    Drop files here or
    Accepted file types: jpg, jpeg, png, pdf, Max. file size: 10 MB, Max. files: 5.
    • This field is for validation purposes and should be left unchanged.

    More News

    Next week is Fire Safety Week – check the safety of your own apartment

    , / 25.11.2023

    National Fire Safety Week is from 25 November to 1 December 2023. It is much easier to prevent a fire than to put it out. It might not occur to you that even if the fire isn't very big, the smoke it causes will quickly destroy important things....

    Rent increases in March – changes also in some usage fees

    , / 24.11.2023

    Verifying the budget of the housing locations of Soihtu for the year 2024, the representatives of the Student Union of the University of Jyväskylä and the board of Soihtu business unit have agreed on the rent charged in Student Village and Soihtu...

    Community manager’s week 

    / 24.11.2023

    Text: Anni Pajari | Pictures: Mari Mansikkamäki, Visual Friday 18.9.2023  An important part of my tasks is tenant counselling; supporting tenants with problems related to housing or life skills in general. Today, for example, I write...