Door opening, non-functioning or lost key card, spare key

Issues, Keys

If you lose your key, you can pick up a new one from the Soihtu Housing service point or arrange for it to be collected from the Soihtu Housing key box. You will be charged for the lost key according to our price list for damages and services.

You can call for a door opening that is subject to charge by calling the on-call number any time of day. Notice, that the same price list is valid, if you need a door opening to a common room.

Door openings are handled by Soihtu Facility Services on working days from 7 am to 3.30 pm (price 20€, Note! 25 € from 1.3.2024 onwards) and on other times they are handled by K2 Turvapalvelut (price 50€, Note! 60 € from 1.3.2024 onwards). The phone number is always +358 10 524 8315 (8,35 cent / call + 16,69 cent /min).

You will get the invoice for the door opening to your email afterwards.

• The door can be opened only for the people living in the apartment according to the information submitted to Soihtu.
• If you don’t need the door opening you ordered, call the same number to cancel it. If you don’t cancel it, we will charge you the normal price for door opening.
• Wait for the door opener within eyesight of the door. The ordered and uncancelled door opening will be charged, if the tenant cannot be reached.

Non-functioning key card

The key cards (magnetic stripe key cards and contactless key cards) are valid for a limited time after which the keys have to be renewed by the tenant or changed to new ones (at the service point of Soihtu Housing), depending on the type of the key card. If you forget to renew or pick up a new key card and have to ask the Soihtu Facility Services to open the door, the service will be charged from you.

It is not allow to make a hole for a ring to contactless the key card because the card will be damaged and useless. If your key card is worn-out (magnetic stripe doesn’t work)/non-functioning other way, you can change your card to the new one at the service point of Soihtu Housing or request for it to be collected from the Soihtu Housing key box. Please return your old key card to the service point when picking up the new card. If you request for the key to be collected from the key box, return your old card in an envelope to the service point’s mailbox (be sure to include your name and apartment details on the envelope).

Spare key

In accordance with good rental practice, we will hand over the keys to the tenant when he or she moves in.

• If more than one tenant lives in the same apartment, everyone gets their own key, and you also get a shared spare key.
• At the tenant’s request, we can make a reasonable number of additional keys for an extra fee (1 key / tenant).
• If you have not got a spare key when moving in, you can pick one up from the Housing service point during its opening hours or agree with our customer service to pick it up from the Soihtu Housing key box.

Please also remember to take good care of your keys. We will always charge the tenant for lost keys or key cards.