Paying rent
Every tenant is personally responsible for their rent payments. The rent must be paid by the 6th day of each month.
Rent invoices are sent via email when a rent agreement begins, before rent increase and once a year (in December). All rents mentioned on the invoice are paid with the same invoice. In other words, you won’t receive a separate rent invoice for each month. If you want to, you can also pay several rents at once.
In order for your payments to be entered right, make sure you are using the correct reference number when making the payments. If someone else pays your rent, please make sure that s/he uses your reference number when making the payment.
You can check your payments at Tenant’s page anytime. There you can also print your rent invoice if necessary.
Rent payment methods
Make a payment, for example, at your online bank or by visiting your bank’s branch. You will find your monthly rent, your personal reference number and JYY’s account number on your rental invoice. If you are unable to use the reference number for a bank transfer, write the letter and number of your apartment and, possibly, on whose behalf you are making the payment in the message field. This is our most used payment method.
TransferMate payment service is intended for tenants who come from outside the EU and EEA countries, and for whom the use of the service is free. However, your bank may charge you for using the service, so please verify this with your bank. Other tenants can also use the service, but for them, TransferMate charges a service fee. When using TransferMate, you can’t add a reference number to the payment, but that doesn’t matter, because the payment is targeted based on the tenant’s name. The service can also be used to pay rents on behalf of someone else. Please note that TransferMate cannot be used to pay bills already transferred to the collection company and that the transfer takes about a week to be entered into your rents.
Problems in paying rent?
If the problems you are facing are due to the banking services you use, please contact your bank first to solve the issue. Also contact the rent control if there is a possibility of your rent being delayed. If you use automatic bank payments, remember to renew your payment every year so that your rent payment is not interrupted when the automatic payment ends.
If your rent payment issues are financial, we can try to alleviate your situation temporarily, for example by postponing the payment date with a payment agreement. Kindly contact rent accountant as soon as possible.
If you have problems with TransferMate or other payment services, please contact the service provider.
Only payment methods mentioned above are available at the moment. Kindly notice, that we do not accept cash or card payments. If you are unable to pay your rent using any of the above methods, could you ask your friend or family to pay the rent on your behalf, using the above methods of payment? The payer should remember to use your personal reference number.
If you accidentally paid your rent in double, contact rent accountant. We recommend that the extra rent can be transferred to be used for your next month’s rent. Otherwise, please provide your account number for a refund.
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