Apartment offer and signing the tenancy agreement
Apartment offers are sent via email from noreply@soihtu.fi – please make sure that messages from this email address are not filtered into junk mail folder.
After receiving an apartment offer, check the information of the apartment and the attached terms of tenancy carefully. You need to inform us do you accept the offer or not by the due date of the offer. Respond to the offer in the online service by the due date. You can accept or reject the offer in the online service – the link is on the offer.
Notice that accepting the offer is binding. If you want to cancel the tenancy agreement before it has begun and you have not signed your tenancy agreement yet, 100,00 euros of arrangement and administrative costs will be invoiced from you. Cancellation can only be done before the tenancy agreement has begun.
If you do not accept the offer, remember that it might be possible that we cannot offer other room/apartment for you starting from the day you have applied (specially in autumn). If you decide to reject the offer, your application will stay valid.
Please note that your apartment application expires automatically after the due date of the offer in case you don’t respond anything to the offer.
In addition to accepting the offer, the tenancy agreement must be signed by the due date of the signing request.
If you accept the offer, we will send you a tenancy agreement to be signed electronically. The invitation to sign will be sent to your e-mail from visma.sign@visma.com (sender the Student Union of the University of Jyväskylä) – please make sure that messages from this email address are not filtered into junk mail folder.
Remember to sign the tenancy agreement within the required time. We cannot give you the keys of the apartment if the tenancy agreement hasn’t been signed.
A copy of your tenancy agreement can be downloaded from Visma Sign within 30 days. During your tenancy, you can find a copy of the signed agreement on Tenant’s page.
If you want to cancel the tenancy agreement after signing the tenancy agreement, the notice period for an open-ended rent agreement is one calendar month. A fixed-term rent agreement cannot be terminated.
Obligation to pay rent starts from the date the tenancy agreement begins.
We check the credit history of every applicant. As a general rule, JYY does not collect a security deposit. However, a security deposit may be required, for example, if the applicant has poor credit history, does not have a Finnish ID number, or the tenancy is short-term (f.ex. exchange periods). In these cases, the security deposit corresponds to one or two months’ rent. This policy has changed in spring 2026.
By paying the security deposit and/or accepting the offer in the online service, you commit to accepting the offered apartment from the date stated in the offer.
We also accept Kela’s guarantee commitment as a security deposit. If you receive a guarantee commitment from Kela for the security deposit, please let us know after receiving the apartment offer so that we know to expect it.
The tenancy agreement can be signed after the deposit has been paid. The agreement can be signed electronically using Finnish online banking credentials (you will receive an email with a link for this). If you don’t have online banking credentials, you will be sent an invitation link that does not require strong identification. In any issues related to signing the agreement, please contact Soihtu Housing customer service.
If you want to cancel the tenancy agreement before it has begun but after paying the deposit and if you have not signed your tenancy agreement, 100€ of arrangement and administrative costs will be deducted before we return the deposit. Cancellation can only be done before the tenancy agreement has begun. If you want to cancel accepting the apartment after signing the tenancy agreement, the notice period for an open-ended rent agreement is one calendar month. A fixed-term tenancy agreement cannot be terminated.
Please note! The security deposit will be returned to the tenant after the tenancy has ended, provided that all obligations related to the apartment and the tenancy have been fulfilled.
The security deposit cannot be used to cover rent payments. Rent must be paid as usual by the 6th day of each month.
Please provide your bank account details to Soihtu for the return of the security deposit once you have given notice to terminate your tenancy agreement or when your fixed-term tenancy agreement is about to end.
If an advance payment is mentioned on the apartment offer, you need to make the payment according to the instructions on the offer. The advance payment covers the first rent of the tenancy and possible other costs, such as furniture fee. After this, you start paying the rent monthly starting from the second month of the tenancy.
The advance payment is not returned after the tenancy because it has been used to cover the rent and other costs of the first month of the tenancy.
The advance payment is typically collected from exchange students.
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