Living in a new house

A great number of Soihtu’s residential buildings are newly renovated or recently built houses. Living in a new house is different than living in an old house.

Follow-up work is minimized, tenants will be informed in advance

Soihtu strives to build the houses as complete as possible during the construction phase, so that there is no need to visit the apartments after commissioning due to any follow-up and adjustment work. Sometimes, however, for one reason or another, something that has not been repaired or that will only be revealed after commissioning may come up in the apartment. The aim is to carry out such work as smoothly as possible, informing the tenants in advance and taking tenants into account.

Heating adjustments during the first colder season

When the residents are living in the building for the first winter, fine-tuning of the heating system is carried out in the entire house. Adjustment of the heating system is the responsibility of the construction contractor. Successful adjustment requires a period when the temperature is well below zero for several days in succession. When the long-term weather forecast looks suitable, the landlord or contractor will notify the residents in advance (at least 14 days prescribed by law) about the adjustment measures to be made in the apartment. The adjustment usually involves several visits to the apartment over several days, so that the changes can even out, and the heat from the heating system is distributed as evenly as possible between the apartments in the whole house.

One year after the construction: Half-time warranty inspection

Upon receiving of the site, a two-year warranty period begins in accordance with the contract, during which any faults found in the construction work are the responsibility of the contractor. Defects and deficiencies during the warranty period are generally compiled together and repaired at once.

One year after the construction there will be a so-called half-time inspection and clear faults, primarily in the public areas, are repaired. The apartments are inspected mainly if requested by a tenant. The first year’s warranty repairs will be carried out by the contractor together with their own subcontractors on an agreed schedule.

Two years after the construction: Actual warranty inspection

Two years after receiving of the site, an actual warranty inspection is carried out, during which Soihtu supervisor goes through all the apartments in case of any faults. At this stage, all tenants are contacted with a survey before the inspections, as the tenants are asked for their observations on possible things to be fixed in the apartment.

Tenants are always informed about the inspections in advance. Based on the inspections, the contractor will carry out the repairs on agreed schedule. Tenants will be informed of the schedule in advance, either by Soihtu or the contractor. After the repairs, a new round of inspections will be carried out, either on a random basis or systematically, depending on the matter to be repaired.

Tenants can submit maintenance requests anytime

Although two years is a short moment in the scale of a building, it is a long time in the scale of a person. Therefore, the resident of the new house should by no means have to put up with a defect in his apartment that causes the inconvenience of living or additional damage. For minor and major faults, you should always make a maintenance request using the fault notification form. Soihtu Facility Services processes all incoming electronic maintenance requests as soon as possible after they arrive.

The resident of Soihtu is also obliged by the legislation regarding tenants to report any defects that appear in the apartment and to make an electronic maintenance request when they are detected. In the most recently compiled warranty questionnaire, it is worth bringing up all the defects that appeared in the apartment during the period of living. Defects that cause significant inconvenience or additional damage should be reported as soon as you notice them, and not wait until the warranty inquiry.

See also

Our article: What’s it like living in a new house?


More News

Personnel Changes at Soihtu – Housing Coordinator to Take Over Community Manager Duties

, , / 10.6.2024

Employees have been assigned new roles starting in June. In the future, housing coordinator Anni Pajari will take over the duties previously handled by the community manager. From June onward, she will be responsible for tenant selection, tenant...

We work daily to improve tenant satisfaction

, / 27.5.2024

With the implementation of the current strategy of Soihtu (2023-2027), customer satisfaction has become the most important metric for Soihtu Housing, alongside apartment occupancy rates. We want students to feel comfortable in our apartments and in...

Tips for applying a student apartment

, / 24.5.2024

The summer is approaching and many future students will receive information about their new place of study and start the search for an apartment. During the summer months, Soihtu receives several hundred applications every month. Here are our tips...