Key box

How to pick up your keys from the key box:

• File a key box request at least three (3) working days before you wish to pick up the keys. Fill out the form no later than 12:00 noon on the day before the pickup date. However, note that we do not process key box requests on weekends and public holidays. Kindly notice, that we can place the keys in the key box only on working days, so if you are moving, for example, on Sunday, make the request by noon on the preceding Friday at the latest.
• You will get a text message and email where you can find your PIN code. You will receive the code when the key is available for pick up. If the date is on the weekend or holiday, you will receive the code latest on the previous working day. Keys must be collected within seven days, after that the PIN code expires and does not work anymore. Please take this into account when considering the date to pick up the keys.
• Use your PIN code for the front door of Soihtu Housing and the key box.
• Check the keys in the envelope. If something is missing, please contact our customer service on the next day at the latest.
• Lock the key box and the front door of Soihtu Housing carefully when leaving.