Key box
As a tenant of Soihtu you can pick up your keys from our key box. You can ask your keys to be left in the key box by using the Key box request form. The form can be found via Tenant’s Page or on the Welcome e-mail we have sent you.
Please fill out the form no later than 12 (noon) on the day before the pickup date. However, note that we do not process key box requests on weekends and public holidays. If you wish to pick up the keys on the weekend, please complete the form by 12 (noon) on the preceding Friday at the latest.
The key box is located at Soihtu Housing service point.
Note that, when your tenancy agreement begins, you can get the keys on the first working day of the tenancy starting from 12 (noon).
How to pick up your keys from the key box:
- File a key box request at least three (3) working days before you wish to pick up the keys. Fill out the form no later than 12 (noon) on the day before the pickup date. However, note that we do not process key box requests on weekends and public holidays.
- You will get a text message and email where you can find your PIN code. You will receive the code when the key is available for pick up. If the date is on the weekend or holiday, you will receive the code latest on the previous working day. Keys must be collected within seven days. Please take this into account when considering the date to pick up the keys.
- Use your PIN code for the front door and the key box.
- Check the keys in the envelope. There should be the same amount of keys as mentioned in the text message. If something is missing, please contact our customer service on the next day at the latest.
- Lock the key box and the front door of Soihtu Housing carefully when leaving.
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