Are you there, Student? It’s Soihtu speaking
Text: Mari Lähteenmäki | Photo: Petteri Kivimäki
One changes one’s perception extraordinarily slowly about things where one believes one is right and where knowledge is ingrained into one’s identity. When a core belief is threatened, our brain starts to defend it, because that is how our brain is meant to function.
Therefore, communicating change requires time and sometimes, also dealing with strong emotion. During an emotional storm, it is beneficial if the parties can separate the emotions evoked by the message from the matter itself. What will change? What does the change really affect? Is my identity under threat, or can something good follow from the change?
Communicating change takes time
For anyone working with communications, this means the same information of the change must be repeated calmly many times. The recipients need time to process the change and adopt the new measures. The new rule will still come as a surprise to many for a long time, especially if the old rule had been in action for years or even decades. A communications professional will continue the repetition, even when the “new rule” was introduced many weeks, months, or years ago. The recipient’s brain just needs time to process the change.
Let me show what I mean by an example. A key message that I should communicate to everyone. That’s right, everyone. To students living in Jyväskylä. For those planning to move here. For those who are coming to Jyväskylä for a few months to work in the summer, thinking where their towel will be in the evenings. For people who want good quality housing with good services, without the commitment of house-ownership. For people who appreciate urban lifestyle, who enjoy cycling and do not need a car, who like to go skiing from their front door.
And here’s the important message:
Soihtu is a reliable landlord that develops and manages rental apartments owned by the Student Union JYY. Anyone can apply for an apartment of Soihtu Housing. Primary applicants for our apartments are members of the Student Union of the University of Jyväskylä (JYY), and other students after them. We pay special attention to those students who have kid(s) or are expecting.
This means that the olden times when the Student Union JYY selected its tenants exclusively from amongst its members are over. Once more for the people in the back: Soihtu and its services exist for the well-being of the entire city.
More News
Reforms to services
Soihtu wants to offer its customers the smoothest possible customer service experience. Starting in September, you can book a personal service appointment at the Housing Service Point through the online booking system.
When you move out, return the keys as instructed – this ensures the next tenant can move in on time
We instruct the tenant to return the keys on time to ensure the new tenant's move goes as smoothly as possible. The compensation price list now includes charges for incorrect and late key returns.
August apartments offered
All apartments available at the beginning of August have now been offered, and most have already had tenancy agreements signed. Individual apartments or shared rooms may still become available at the beginning of August if someone declines their apartment offer.