Soihtu Housing
Housing service point
Vehkakuja 2 b, 40700 Jyväskylä
Service point opening hours:
WED 12-15
On other days by APPOINTMENT (see details below).
On the first working day of a month service point is open 10-15.
When the service point is closed and you have an urgent matter, kindly contact Facility Services by phone (24/7).
Housing phone service
+358 14 607 201
After selecting the language, choose 1
Housing phone service hours:
Mon – Thu 10-15
Fri 8-12
Housing email: asuminen@soihtu.fi
In addition to the customer service, Soihtu also has a tenant advisory service, which offers advice and assistance with prolonged rent payment problems, neighbour’s repeated disruptive behaviour or other housing-related life management issues.
Rent accounting phone service
+358 14 607 201
After selecting the language, choose 3
Rent accounting phone service hours:
Mon 10-12
Tue 12-14
Wed 10-12
Fri 10-12
Note! On Friday 22.11. the phone service is closed.
Email for rents: vuokrat@soihtu.fi
Book a service appointment
From September 2024, you can book a personal service appointment at the Soihtu Housing service point.
- Book an appointment through our online calendar.
- Remember to bring your ID with you.
- When your service time begins, we will meet you at the entrance of the Soihtu Housing service point (Vehkakuja 2 B, Jyväskylä).
- If you cannot make it to your scheduled appointment, please cancel it in advance.
- Please remember that many housing-related matters can also be conveniently handled online.
Soihtu Facility Services 24/7
+358 10 524 8315
Door openings and faults that require immediate attention. In other matters, kindly fill in a maintenance request.
Please note that there is a charge for the phone call (8,35 cent € / call + 16,69 cent €/min).
SMS number for the hearing impaired +358 50 514 3330 (24/7)
You can call for a door opening that is subject to charge by calling the on-call number any time of day. Door openings are handled by Soihtu Facility Services on working days from 7 am to 3.30 pm and on other times they are handled by a guard company. You will get the invoice for the door opening to your email afterwards, according to the valid price list.
Soihtu’s services for associations and specialists of JYY.
Soihtu is responsible for payments traffic, billing and accounting of JYY.
Soihtu’s financial team: talous@soihtu.fi
Personnel
You can find our staff’s contact information below. Our email addresses are
of the form firstname.lastname@soihtu.fi, if another email isn’t mentioned. Our customer service teams also have shared email addresses to contact them easily – see the contact information of the teams below!
Management of Soihtu business unit
Timo Lahtinen
Managing Director
+358 44 970 2160
Business of the consolidated corporation of JYY and subsidiaries. A member of the boards of the associated companies of JYY.
Kimmo Moilanen
Chief Real Estate Officer
+358 40 545 5198
Soihtu’s projects of contraction and area development, managerial duties of property maintenance.
Jaakko Pelkonen
Chief Financial Officer
+358 50 421 4499
The financial and ICT processes of the Student Union JYY and Soihtu
Soihtu Housing
asuminen@soihtu.fi, +358 14 607201
Anna-Leena Kauppila
Service Advisor
+358 14 607 201
Customer service, application processing and tenant communications.
Kaisa Helste
Service Advisor
+358 14 607 201
Customer service, application processing and content creation.
Anni Pajari
Housing Coordinator
+358 50 361 3637
Tenant selection, tenant advisory and tenant’s committees.
Jenna Pigg
Development Specialist
+358 50 478 0616
Marketing, development, collaborations, and resident participation.
Jenni Kirkkomäki
Service Manager
+358 50 437 2639
Supervisor of Soihtu Housing team.
The finances and administration of Soihtu
talous@soihtu.fi | vuokrat@soihtu.fi
Tanja Häkkinen
Financial Specialist
+358 46 922 6625
Accounting of Soihtu and JYY, accounts payable and rent secretary.
Hanna Hirvonen
Controller
+358 50 431 4541
Soihtu, JYY, HR, payroll and compensations.
Kati Räsänen
Rent Accountant
On study leave
Alina Moilanen
Rent Accountant
+358 14 607 201 (rents)
Rent control of Soihtu. Accounts payable of the subsidiaries of Soihtu
Substitute until 30.9.2024
Eeva Halkosaari
Venue Manager
+358 50 477 6050
eeva.halkosaari@ilokivi.fi
Venue technique at Ilokivi, club events at Ilokivi Venue and bookings.
Mari Lähteenmäki
Communications Manager
+358 50 3252 963
Soihtu communications and marketing
Veikko Perttula
IT Manager
Taru Manninen
IT Designer
Laura Partamies
Venue Manager
On a family leave
Soihtu’s properties and property development
Markku Kilpi
Real Estate Manager
+358 50 432 0889
Manager of Soihtu Facility Services, customer service with issues regarding maintenance of the apartments.
Jari Pihlajasaari
Technical Supervisor
+358 50 400 6499
Soihtu’s property engineering and real estate systems.
Soihtu Facility Services
Markku Puhakka
Maintenance
Mikko Salokas
Maintenance
Hannu Harjusola
Carpenter
Esko Vuorela
Carpenter
Jonna Klinga
Cleaning supervisor
Hanna-Mari Kallio
Cleaner
Ulla-Mari Kotilainen
Cleaner
Jaana Matilainen
Cleaner
Maija-Liisa Myöhänen
Cleaner
Reetta Siira
Cleaner
Maaret Toivainen
Cleaner
Maps of Soihtu’s housing locations
Billing information
Soihtu is the name for the business unit of the University of Jyväskylä and there are several accounting units functioning within it. Each unit has its own billing information.
When you bill us for something, check that the addressee of the invoice is precisely the company or the unit with which you have agreed with about the job. If you are unsure, agree on the matter with your contact person first, so that we can avoid unnecessary delays with the billing process.
Jyväskylän yliopiston ylioppilaskunta
Kortepohjan ylioppilaskylä
Soihtu Asuminen
Lounasravintola Ilokivi
Ilokivi Venue
Soihtu Talouspalvelut
Finnish VAT number (Y-tunnus): 0174717-3
Online invoicing: 003701747173
Operator: Apix Messaging Oy 003723327487
Paper invoices:
Student Union of the University of Jyväskylä (Apix)
PL 16112
00021 LASKUTUS
Email scanning for PDF invoices:
003701747173@procountor.apix.fi
Asunto Oy Jyväskylän JYY-Asunnot, Soihtu-Palvelut Oy, Kiinteistö Oy Jyväskylän Ylioppilastalo
For the billing information of our other accounting units and companies please contact us at talous@soihtu.fi
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