Key box request
Use the form below if you wish to make a request for the key box of Soihtu Housing.
NOTE: Due to the service point’s move to Ilokivi, key box requests are not handled 14.-19.5.2025. If you have urgent key issues during that time, please contact asuminen@soihtu.fi. Door openings from the on-call number of Soihtu Facility Services.
As a new tenant, you can collect the key to your apartment no earlier than the first working day of your tenancy agreement (via the key box after 3 pm). The key box request must be filled out by 12:00 noon on the day before the collection date. However, please note that we do not process key key box requests on weekends and public holidays. It is important that the information on this request matches the information you have given in the application.
You will receive the code on the day you have wished for the pick up. If the date is on the weekend or holiday, you will receive the code latest on the previous working day. We will contact you within few days, if the date you’re wishing is not available for the key pick up.
If you have already ordered your keys for the key box before and you want to change the pick-up date, cancel your earlier request by notifying Soihtu Housing customer service. Only after canceling, fill in the form again for the day you want. Please notice, filling out the form again does not cancel your previous request, you need to cancel it by informing our customer service separately.
The key box of Soihtu is available for tenants 24/7.