JYY refunds service fees for tenants who moved out due to renovation

Soihtu pays the refunds based on applications. You can apply for a refund even if you no longer live in an Soihtu apartment

JYY’s Council of Representatives decision on 1.12.2020: Service fee will no longer be charged from tenants moving out of an apartment due to renovation, service fees for Tower Building tenants will be refunded

At its meeting on 1 December 2020, the University of Jyväskylä Student Union’s Council of Representatives decided that the service fees (former transfer fees) charged in connection with the renovation of the Kortepohja Student Village buildings A-D (in 2017-2020) will be refunded based on applications during 2021. The Council of Representatives also decided that in the future, if the reason for changing apartments is health, an increase in the family size, renovation or some other reason depending on the landlord, no service fee will be charged. It is considered that changing apartments is due to renovation when JYY has terminated the tenants’ rental contract.

JYY will start paying the refunds in February 2021. You can apply for a refund 1.2. – 30.11.2021 via this form.

Did you move inside the Kortepohja Student Village from a Tower Building into another studio and paid the service fee? Read more and find out if you are eligible for a refund of the service fee!

The service fee policy has applied to all apartment changes within the same housing type

Throughout the history of the Kortepohja Student Village, owned by the Student Union of the University of Jyväskylä, tenants have had a chance to change apartments free of charge when moving for instance from a shared apartment to a studio apartment or when the reason for moving is increasing family size or health reasons. Otherwise, JYY has charged a service fee of 55 euros. Until 2020, the service fee (formerly the transfer fee) has also applied to tenants changing apartments because of Village renovations.

What is the service fee all about?

JYY has strived for arranging a new apartment in the Student Village or Vehkakuja for students moving out due to renovation. A landlord is not obliged to do so, but JYY has wanted to offer its tenants the most comprehensive service package possible. Soihtu is responsible for renting of JYY’s apartments and for the related services.

The purpose of the service fee has been to cover some of JYY’s personnel and administrative expenses caused by apartment changes that include extra work. This has enabled, for example, lower rent increases in the annual budgets. JYY’s Board reviewed the need for service fees already in 2017, but at that time the service fee policy was considered justified. However, the policy made by JYY’s Council of Representatives at its meeting on 1 December 2020 will change the practice. In the future, tenants who change apartments due to renovation after JYY has terminated their rent contract, are not obliged to pay the service fee.

The process of refunding the service fee

The refund of the service fee (formerly the transfer fee) only applies to the tenants of the buildings A-D in the Kortepohja Student Village, whose rental contract has been terminated by JYY due to renovation of the building and who have been charged a service fee.

In other words, only the cases where the tenant has moved to another apartment after JYY has terminated the rent contract in the Kortepohja Student Village buildings A-D on the basis of the renovation of the tower building in question (in 2017-2020), are taken into account. The service fee is 55€ and has been paid in connection with the first rent of the new apartment. The service fee has previously been referred to as the transfer fee.

Examples of apartment changes due to renovations:

Submit separate applications if you have paid more than one service fee

If you have changed apartments several times (in connection with the renovation of buildings A-D) and paid the service fee each time, you must submit a separate refund application for each case. Therefore you should note that we do not process all apartment changes of a tenant with the same application, but you must submit a separate application for each service fee that is claimed back. We only accept refund requests received within the application period, using the attached form, and we do not process open applications.

Speed up the application processing – fill out the form carefully

Please complete the form carefully to avoid time-consuming situations that slow down all refunds. Make sure you enter your account number correctly. When applying, state both the apartment that you moved from and the apartment you moved to and thus paid the service fee for. 

Example:

Refund of the service fee might be used for overdue invoices

We can only refund service fees that our system identifies as overdue after a refund. When we make a refund, our system will first refund the service fee, but will automatically allocate it to an open invoice, if there are any. 

If you have overdue invoices at the time of the service fee refund, the refund is used to cover these overdues without a seperate notice. We will refund any remaining amount to your account. You can view your invoices by logging in to your Tenant’s Page or if you no longer live in an Soihtu apartment, by contacting vuokrat@soihtu.fi An unpaid rent for the current month or an invoice that is not yet due will not prevent a refund of the service fee and you will receive the refund normally.

As a Soihtu tenant, you can also use the refund of the service fee to pay a part of next month’s rent. If you want Soihtu to use the service fee refund to pay for the next possible rent, you should mention it on your application.

Applications will be processed on a first-come, first-served basis. Refunds will be processed within 2 months of receiving the application. If you have any questions, first read the Frequently Asked Questions about refunding the service fee and see if there is an answer to your question. We hope that our customers will be able to wait for the service fee to be refunded after submitting the application with patience.

Frequently asked questions about the service fee refund

The links take you lower on this same page.

How do I know if I am eligible for a refund?

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I have moved out of the Student Village, can I still get a refund?

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I moved to Vehkakuja due to renovation, but I don’t remember if I had to pay the service fee. Am I entitled to a refund?

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I have submitted an application for the service fee refund. When will I receive the refund? 

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Can the service fee refund be used for next month’s rent, in which case I pay 55€ less rent?

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Why is the processing time for applications so long?

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How does the timing of submitting an application affect the processing time?

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Why do I have to provide my contact information?

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Do you charge for foreign bank transfers? If yes, the refund will be very small.

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Why was the refund less than 55€?

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Why didn’t I get the service fee refund even though I moved out of a building that was to be renovated? 

Why was my application not approved?

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I’ve been waiting for a long time. Why haven’t I received the refund for my service fee yet?

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Why can the service fee refund be redirected to an unpaid, overdue invoice? 

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Why do I have to make a seperate application for each service fee paid?

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I am not satisfied with the refund process or the amount I received. To whom can I address my complaint?

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I only recently heard about the refund of the service fee, do I still have time to apply for a refund? 

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TLDR: At its meeting on 1 December 2020, the University of Jyväskylä Student Union’s Council of Representatives decided that JYY will no longer charge a service fee if the change of the apartments is due to the renovation of the building, and that the service fees (former transfer fees) charged in connection with the renovation of the Kortepohja Student Village buildings A-D (in 2017-2020) will be refunded based on applications during 2021. It is considered that changing apartments is due to renovation when JYY has terminated the tenants’ rental contract. The Student Union JYY will start the refunds in February 2021. Apply for the service fee refund via this form between 1.2. and 30.11.2021.

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